How to connect your number via SIP

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Jivo allows you to connect external SIP in order to use Jivo to receive and make calls using your already existing SIP provider. If you have a VoIP number with SIP and want to use it in Jivo to receive and make calls, follow the steps below in order to connect your number in Jivo via SIP.

General settings

1. First, you’ll need to create a SIP channel in Jivo. To do that, go to the Jivo web app or one of our Desktop apps, go to “Manage” -> “Channels”, find “Phone number” option and click “Connect”.

2. Click to “Connect your own number via SIP”.

3. Insert the SIP settings data from your account with your current provider.

Where can I get this data? Check below our instructions for popular providers:

Twilio

Zadarma

4. If the data was inserted correctly, the “Connect” button will turn green. Choose if you’d like to assign all existing agents in the account to the channel in order for all of them to receive calls, or unmark the option to be able to assign only specific agents to it, then press “Connect” to finish.

5. The channel is now created and you’ll be redirected to the channel’s “Settings” menu. In there, you will see the connection status. It may take several minutes for the connection to be established. To update the current status to verify if the status has changed, click the “Update” button.

6. If you receive an error after attempting to connect your SIP credentials, please check the settings. If anything is wrong, make any necessary changes and the connection will restart automatically. If the fixes do not help, please contact our technical support.

7. If the settings are correct, you will see the “Connected” status when the connection is completed.

Connecting Twilio

Creating a SIP Domain

1. Go to your Twilio account and access the “Programmable Voice” menu.

2. Go to “SIP Domains” -> “Domains” and click the plus button to create a new domain.

3. Fill in the following sections and fields:

4. Click “Save” to finish setting up your SIP domain.

Adding TwiML Bin for outgoing calls

1. Access the “TwiML Bins” menu.

2. Click + to create a new Bin.

3. Fill in the following fields:

<?xml version="1.0" encoding="UTF-8"?>
<Response>
    <Dial answerOnBridge="true" callerId="550000000000">{{#e164}}{{To}}{{/e164}}</Dial>
</Response>

Make sure to change the value **550000000000* for your actual number*

4. Click “Create” to finish this step.

5 Return to the “SIP domain” that you’ve created during the “Creating SIP domain” steps.

6. Find the “Call control configuration” section once again.

7. In the “A call comes in” field, select the TwiML Bin that you just created, then press “Save” to save your changes.

Adding TwiML Bin for incoming calls

1. Return to the “TwiML Bins” menu.

2. Click + again to create one more Bin.

3. Fill in the following fields:

<?xml version="1.0" encoding="UTF-8"?>
<Response>
  <Dial answerOnBridge="true">
    <Sip>
      sip_login@domain_name.sip.us1.twilio.com
    </Sip>
  </Dial>
</Response>

Make sure to change the following data in the code that you pasted:

4. Click “Create” to finish.

5. Now, go to “Phone numbers” -> “Manage numbers” -> “Active Numbers” -> Select an active number that you want to connect to Jivo.

6. Access the “Voice and Fax” section and set it up like this:

7. Click “Save”.

Connect your Twilio SIP to Jivo

1. First, you’ll need to create a SIP channel in Jivo. To do that, go to the Jivo web app or one of our Desktop apps, go to “Manage” -> “Channels”, find “Phone number” option and click “Connect”.

2. Click to “Connect your own number via SIP”.

3. Copy the following data from your Twilio account and paste it into Jivo:

Choose to assign all agents in the account to the channel or unmark this option to assign only specific agents to it, then press “Connect” to finish.

Wait up to 1-2 minutes for the connection to be made and that’s it. If the data inserted is correct, the new SIP channel will be created and available inside your “Channels” list in your Jivo app. You now may use your Twilio phone in Jivo to make and receive calls.

Connecting Zadarma

Find and copy your SIP data

1. Access your Zadarma account and go to “Settings” -> “SIP Connection”.

2. Select a number from the list or create a new one.

3. Here you’ll find your SIP data. Keep this page open and move to the next step. You’ll need this data to connect your SIP to Jivo.

3. Go to Settings -> My profile -> Calls and make sure that “Call without a country code” checkbox is off:

!](https://res.cloudinary.com/dte7upwcr/image/upload/v1608901806/help/sip-channel/en/zadarma_4_w2vufc.png)

Connecting your Zadarma SIP to Jivo

1. First, you’ll need to create a SIP channel in Jivo. To do that, go to the Jivo web app or one of our Desktop apps, go to “Manage” -> “Channels”, find “Phone number” option and click “Connect”.

2. Click to “Connect your own number via SIP”.

3. Copy the following data from your Zadarma account and paste it into Jivo:

Choose to assign all agents in the account to the channel or unmark this option to assign only specific agents to it, then press “Connect” to finish.

Wait up to 1-2 minutes for the connection to be made and that’s it. If the data inserted is correct, the new SIP channel will be created and available inside your “Channels” list in your Jivo app. You now may use your Zadarma phone in Jivo to make and receive calls.

We wish you a very productive day!

Do you still have any questions? Our support team will be more than happy to help you 24×7 in the chat on our site.