How to Configure the Integrated Chatbot in Your Account

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If you have integrated a chatbot into your JivoChat account, this article will help you configure your extension. We will explain how to: choose the channels it will attend to, change the profile picture, name, and title.

How to link or unlink the chatbot from a channel

  1. Start by opening the JivoChat application or website, then navigate to the Manage menu located in the bottom left corner.

  2. Within the Manage menu, look for the "Extensions" option and click on it.

  3. In the 'Connected' tab, identify your chatbot extension and select "Options"

  4. In "Integration Settings," you will find the option "Select channels for this integration."

  5. Choose "All channels" or select the specific channels where the chatbot should operate.

  6. Don't forget to click "Save" at the bottom of the page.

How to change the chatbot's profile picture, name, and title

  1. After configuring which channels your chatbot will attend to, proceed to "Integration Settings."

  2. Under "Avatar," you can keep the default image or upload an image of your choice.

  3. Just below "Avatar," you'll find the "Name and title" options, where you can set your chatbot's name and title (e.g. assistant).

  4. All set! Don't forget to click "Save" at the bottom of the page.

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